Position Summary:

This is a seasonal, hourly position responsible for welcoming guests, answering inquiries, and managing bag storage operations across indoor lodge spaces and outdoor heated areas. This role serves as a key customer service contact, assisting guests with resort information, securing personal belongings, and supporting the s'mores firepit station.

Reports To: Mountain Services Manager and Assistant General Manager of Mountain Operations

Duties & Responsibilities:

• Warmly greet guests upon arrival in lodge and base areas, assessing their needs.
• Maintain up-to-date knowledge of resort offerings, including ticket information, mountain coaster operations, food & beverage hours, ski lesson times, and lift schedules.
• Communicate directly with housekeeping regarding cleanliness and restroom maintenance needs.
• Receive, fill out claim checks for, tag, and store guest baggage securely in cubbies.
• Ensure the safety and security of stored guest property.
• Retrieve and return baggage to resort guests efficiently via the ticket return system.
• Assemble, package, and distribute s'mores kits to guests.
• Assist with setting up, operation, and maintenance of the s’mores firepit station.
• Maintain clean and stocked preparation and seating areas.

Qualifications & Requirements:

• Must be at least 14 years old.
• Weekend and holiday period availability required.
• Comfortable working in varied environments, including heated indoor lodge areas, a heated outdoor bag check structure, and outdoor firepit spaces.
• Strong interpersonal and effective communication skills suited for a friendly, fast-paced environment.
• Prior customer service or hospitality experience is a plus but not required.